City of Palmdale is committed to ensuring that no person on the basis of race, color, religion, national origin, disability, familial status, sex, marital status, ancestry, sexual orientation, income source, gender, gender identity, gender expression, or genetic information will be excluded from participation or subjected to discrimination in any aspect of housing by the City of Palmdale’s employees, affiliates, and contractors. The purpose of this policy is to provide any individual who believes that he or she is the victim of discrimination by the City of Palmdale’s employees, affiliates, or contractors a process to file a complaint against the City of Palmdale, and have that complaint promptly and fairly investigated.
Filing a Complaint
Any person who believes he or she may have been discriminated against in any aspect of housing by the City of Palmdale’s employees, affiliates, or contractors on the basis of basis of race, color, religion, national origin, disability, familial status, sex, marital status, ancestry, sexual orientation, income source, gender, gender identity, gender expression, or genetic information may file a complaint with the City of Palmdale. A complaint form has been developed to assist in the filing of a complaint. While use of the complaint form is encouraged, it is not required. However, the complaint must be filed within 180 days of the alleged discrimination date. Written complaints may be sent to the Fair Housing Liaison at the City of Palmdale, 38250 Sierra Highway, Palmdale, CA 93550, or an online complaint form may be accessed by clicking the ‘Download Housing Complaint Form’ on the left side of this page.
In addition to utilizing the City of Palmdale complaint process, a complainant may file a housing complaint with the U.S. Department of Housing and Urban Development at 800/347-3739, the U.S. Department of Justice at 800/896-7743, or the California Department of Fair Employment and Housing at 800/884-1684.
Review of the Complaint
Once a complaint is received, the City will review it to determine if there is enough information to warrant an investigation. If the complaint lacks sufficient information, the Complainant will be contacted (if possible) to solicit additional information. If the complaint contains sufficient information, the complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by the Fair Housing Liaison. The complainant should receive a complaint acknowledgement within twenty-one (21) days of receipt of the complaint.
Investigations will be promptly conducted and the Fair Housing Liaison will endeavor to complete each investigation and resolve each complaint within two (2) months from receipt of a complete complaint. Upon resolution of the complaint, the Complainant will receive either a Closure Letter or a Letter of Finding. A Closure Letter summarizes the allegations and states that there was insufficient evidence to substantiate a fair housing violation and that the case will be closed. A Letter of Findings summarizes the allegations, issues findings, and outlines what actions the City will take to resolve the current violation and prevent future violations.